RazorGator Introduces TicketOS Platform And Announces First Fortune 100 Client
LOS ANGELES, CA, (September 26, 2006) - RazorGator introduces TicketOS, the first ticket management platform developed to save companies millions, turn sponsorship expenditures into attractive ROI investments and simplify the compliance and reporting process. Through TicketOS, companies can now outsource their ticket management function to the domain experts at RazorGator on a platform that manages ticket inventories as portfolio investments, offers real-time tracking to help reduce the number of wasted tickets, and includes digital ticketing to reduce mailing costs.
With the introduction of TicketOS, RazorGator announces the company's first licensing agreement for the platform with Bank of America.
"Sports and entertainment sponsorships are one of the fastest growing segments in marketing spending today," says RazorGator Chief Executive Officer David Lord. "TicketOS is the first and only platform that enables companies like Bank of America the ability to easily manage their entire sponsorship portfolio thus maximizing their sponsorship investments."
TicketOS was developed by RazorGator to help companies take control of sponsorship investments that include substantial ticket inventories for sporting and entertainment events. Through this propriety platform, TicketOS licensees track and manage their inventories directly through a fully functional real-time website developed, serviced and maintained for them by RazorGator. In addition to tickets, TicketOS manages client-guest usage and activity, hospitality passes, vouchers, parking passes, special orders made by employees, itemized costs, venue schedules, shipping information and more. The TicketOS partnership also includes a Five-Star Customer Care program and access to RazorGator's Hard-to-Get® tickets to high-demand events beyond licensee-owned tickets.
"Bank of America is pleased to join RazorGator as the first TicketOS licensee,” says Melissa Sutherland, Senior Vice President, Corporate Travel, Event Solutions and General Travel at Bank of America. “We expect to better leverage our sponsorship ticket inventory through TicketOS and look to this partnership to achieve a greater ROI of our investments in sport and event sponsorships."
All TicketOS licensees will benefit from RazorGator's Five-Star Customer Service program featuring a "Scorecard" customer care review system. The TicketOS Five-Star Customer Service program includes a customer-centric plan tailored to meet the individual service needs of each licensee, a customer service call center staffed by RazorGator experts, a customized training program with licensee-specific training materials and manuals, and a 24-hour or less promised response time for service issues or requests. The TicketOS "Scorecard" provides regularly scheduled performance evaluations by both RazorGator and licensees and offers a customer service satisfaction guarantee.
"RazorGator's commitment to delivering a world-class customer service standard is reflected in our Five-Star Customer Service program," says Lord. "We know companies are investing millions of dollars into their sponsorship programs. Through TicketOS, RazorGator is positioned to become the global leader of outsourced ticket management."
RazorGator's TicketOS platform offers the following benefits and features
RazorGator, Inc. is the leading global event experience company in the sports and entertainment markets. RazorGator offers Hard-to-Get® tickets, travel, concierge, corporate hospitality and web-based platform programs to end-consumers, corporations, professional sports teams and suppliers. RazorGator is a privately held company headquartered in Los Angeles, California with offices in Phoenix, Atlanta, London and India. RazorGator subsidiaries include RazorGator Experiences and OpenField and the company owns propriety platforms including TicketOS and TicketTrader. For more information, visit razorgator.com or call 800.852.7771.