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Terms of use

Buyer Terms Of Use
The following terms and conditions govern your use of this site and will support any policies associated with placing an order. Please read thoroughly before making any purchase. Please note that all sales are final and there are no refunds, cancelations, or exchanges.

Ticket Prices and Seat Descriptions
Razorgator is not affiliated with any box office, venue or any other ticketing agency. The price printed on the ticket in most cases will not be our selling price. Since the tickets for purchase on Razorgator are procured on the open market from secondary ticket sources, the sale price of the ticket reflects both the high market demand and the difficulty in obtaining these tickets. As a result, the ticket price listed may be substantially higher than the original face value price that is printed on the ticket.

Though ticket prices for live events continue to fluctuate on the open market based on the varying demand, Razorgator prices are final for you once your order is confirmed. Once your order has been confirmed, if the price of these tickets increase prior to the event, you will not be charged the difference. Conversely, if the price of these tickets decreases prior to the event, no refunds or upgrades will be given. If your order has not been confirmed, your order may be subject to cancelation. Razorgator will never charge more than what you have authorized. All prices are listed in U.S. dollars. Occasionally, ticket prices are listed incorrectly. In these rare cases, if your order has not been confirmed, we may cancel your order and your card will not be charged. If your order has been confirmed, you will be refunded in full. In both of these scenarios you may receive an email or phone call advising you of your options or that your order has been canceled.

Most ticket listings have descriptive notes associated with the events (e.g., is there a limited or obstructed view, whether or not they include club level access, parking passes, or any other amenity). It is the buyer's responsibility to refer to these notes for any details associated with these tickets, the venue, or the event. If you are unsure about any of our seat descriptions, contact our office for more information. Razorgator will not be responsible for or honor refunds, cancelations, or exchanges for assumed amenities not detailed in these notes.

The following table can be referenced for most commonly used seat description abbreviations. This table does not guarantee exact seat location, but is to be used as a guide in making your ticket selections:
SRO = Standing Room Only
GA = General Admission
LV = Limited View
PV = Partial View
OBS/OV = Obstructed View
LT = Left
RT = Right
LC = Left Center
RC = Right Center
CTR = Center
WC = Wheelchair Access
Orch = Orchestra
Balc = Balcony
F or FL = Field or Floor Level
CFLR = Center Floor
Order Types, Forms of Payment, and Order Confirmation Process
The ticket buying process takes place on our secure server which encrypts entries on all orders.

Inventory Orders
These tickets are generally in stock. Since our online ordering function is not in "real time," occasionally tickets that were ordered may no longer be available. Placement of an order through our website does not guarantee your tickets. Your order will be filled on a first come first served basis.

Category Orders
Tickets for some events are not obtainable until closer to the date of the event. "Category Orders" or pre-orders involve tickets that are purchased in advance and are not physically in stock. Orders are taken for general seating locations. All quantities are guaranteed in pairs unless otherwise noted. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event. Please refer to individual event pages or call for more information. Once an order has been confirmed, a confirmation will be sent via email.

We accept all major credit cards: MasterCard, Visa, American Express, Discover, and bank check cards bearing the VISA or MasterCard logo. Cash payment can be made in person.

You are responsible for the correct entry of your name, billing address, credit card number, expiration date, and security codes at the time you place your order. Failure to provide accurate credit card information may result in delays in processing your order, or availability of your tickets which may result in the cancelation of your order.

Upon checkout, it is the buyer's responsibility to verify and validate the accuracy of their order such as event date, time, venue, seat locations, quantity, credit card information, addresses, etc. Upon and after placing your order, you will receive a series of emails related to your order Order Request, Order Confirmation, Shipping Confirmation.

Depending on your event, you may receive alternate emails that pertain specifically to your order. The buyer assumes all responsibility for receiving and reading all email correspondence in full, and complying with any specific instructions associated with the order. Razorgator is not responsible for emails filtered to your spam or junk mail folders. It is the buyer's responsibility to ensure their email client can receive Razorgator email correspondence.

Ticket Availability and Refunds, Order Cancelations, or Exchanges
All orders are subject to ticket availability and are not confirmed or accepted until Razorgator has collected and accepted payment from the customer. Razorgator reserves the right to cancel an order at any time if tickets are no longer available at the price advertised at the time that the customer placed the order, the event is sold out, or mapping discrepancies.

Unlike replaceable manufacturing products, tickets have value only for the specific seat at the specific event. Therefore, there are no refunds, exchanges, or cancelations on any order once it has been submitted.

Event Cancelations, Postponed, or Rescheduled Events
If an event is canceled for any reason other than an act of nature (e.g. rained out, earthquake, flood, etc.), strikes, or lockout, and not rescheduled, we will provide a full refund for the amount paid for the tickets and processing fees. Shipping charges are non-refundable. Call our office for detailed instructions on how to obtain a refund if you do not hear from Razorgator first. Upon receiving Razorgator's cancelation notification, you will have 10 business days to return the tickets to the address provided. Tickets must be returned via express mail service or other traceable mail service in order to obtain a refund. The express mail service is at the customer's expense; Razorgator will not provide return service postage.

If any event is canceled by the organizers of the event, Razorgator has no obligation to refund incidental expenses that you have incurred relating to your plans to attend the event including, but not limited to, plane or transportation expenses, hotel reservations, or rental car costs. Razorgator assumes no responsibility for the actions of any event organizing body when an event is canceled.

If an event is postponed or rescheduled, please retain your ticket. In most cases, the original purchased ticket will be honored for the new event date. New tickets will not need to be reissued for most rescheduled or postponed events. Refunds or exchanges will not be made for postponed or rescheduled events. Razorgator is not responsible for incidental expenses related to a rescheduled event.

Event Dates, Times, and Venues
All times listed are local for the event. Event dates, times and venue are printed on the face of the tickets and website and are subject to change. These should be verified by the buyer prior to the event. It is important to consult your local media or the event official website to ensure that you arrive at the event on the correct date, time, and venue. Razorgator is not responsible for notifying the purchaser of date, time, or venue changes.

Lost, Stolen, or Damaged Tickets
Take great care to safeguard your tickets; handle them as you would cash. Lost or stolen tickets cannot be replaced. Also know that exposure to direct sunlight, heat, and strong magnetic fields can damage the barcode portion of some tickets.

In the event that you were not able to gain admission to the event with the tickets we delivered, you must obtain documentation from the venue stating that the tickets were unusable in order for us to be able to process a refund.

Delivery and Shipping
Unless you have placed an order for digital tickets or alternate delivery arrangements have been made regarding your order (see Digital Delivery & Alternate Delivery below), all orders are shipped via FedEx and require a signature. We use FedEx to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track the package and to be available to accept the package at the delivery location. If you have not received tickets within 2-3 days of the event, it is your responsibility to contact Razorgator.

You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. FedEx will not deliver to a P.O. Box so you must provide us with a physical street address. If you provide a delivery location other than your credit card billing location, you hereby agree to be responsible for that delivery and the tickets once delivered to the address you specify. Razorgator has fulfilled its contractual obligation when tickets are shipped to the address provided by the customer. Razorgator is not responsible for any incorrect addresses provided by the customer for the package being returned to sender due to the client not being available to sign for the package at time of delivery. Razorgator will keep packages returned by FedEx on hand for later re-delivery to the customer. Razorgator is not responsible for any customer-caused delays in delivery after the order has been shipped. Your expected arrival date is based on the actual date we ship the order and the method of delivery selected with FedEx.

Please note that refusal of the package does not constitute refusal of payment. You hereby agree that you are responsible for all ordered tickets where an attempt has been made to deliver them or make them available to you. You hereby agree you are responsible for all ordered tickets even if you attempt to return them.

We aim to deliver tickets two weeks before the event. In some cases tickets may be delivered the week of the event and as late as the day of the event.

We highly discourage rerouting a package while it is in transit with FedEx. If a package needs to be redirected mid transit, the customer may be responsible for the $10.00 address correction fee charged by FedEx.

Razorgator is not responsible for delayed or missed deliveries incurred by a re-routed package.

Upon receipt of your order, open the package immediately and verify the accuracy of its contents as it pertains to your event. If there are any discrepancies, you must call us immediately.

Digital Delivery and Alternate Delivery
If you placed an order for digital tickets, you will receive one email with instructions on how to download your tickets. For security purposes, you will be required to enter your billing zip code in order to download the tickets. By inputting your zip code to download the tickets, you acknowledge receipt of the tickets. Additional instructions for downloading and printing your tickets can be found on the download ticket page. The original ticketholder's name might appear on the downloaded tickets, but they are transferable and are now your tickets.

Treat these tickets as you would an actual printed ticket as issued by the event organization or venue. Venues will scan the barcode to allow you entrance into the event. If you have not received the "Digital Tickets are Ready to Download" email to the email address you provided, call our office prior to the start of the event.

Occasionally, tickets will not be available in time to ship. In these instances, local pick up arrangements will be made and communicated to you via email or a phone call. A photo ID matching the pick up name provided is required for all local pickup locations or FedEx stations. In some cases, a signature may also be required.

Razorgator is not responsible for any tickets a customer fails to pick up from the location specified. Please call our office immediately if tickets are not at a previously agreed upon or designated pick up location.

General Policies
Razorgator reserves the right to cancel an order and give a full refund at any time, for any reason whatsoever.

Razorgator reserves the right to request and obtain additional required documents from the customer to complete the order process. This includes, but is not limited to, credit card authorizations, signature releases, forms of payment or required deposits, transactional agreements, or various waivers or indemnifications. If any of the aforementioned documents are not returned in a specified time manner or is incomplete, the order is subject to possible cancelation and you will be refunded in full.

Some venues and events enforce age restrictions, e.g., 21 and over. It is the buyer's responsibility to determine prior to purchase whether such policies or disclaimers exist. Razorgator will not be liable for refusal of admittance based on this type of restriction. Furthermore, it is the customer's responsibility to determine whether the content of an event is appropriate for everyone in their party. Some shows and concerts have adult themes and are not appropriate for children and others. We will not be responsible for any event with content that shocks, offends, frightens, angers, or traumatizes any individual or group. There will be no refunds, credits or exchanges under either of these circumstances.

Razorgator is not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason.

Razorgator is not responsible for the conditions or the actions of the crowd at any event nor is Razorgator responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions.

The tickets that you purchase from us are valid. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you.

Postponement or cancelation of events due to weather conditions are beyond the control of Razorgator. No refund for unused services, or allowance for the loss of enjoyment caused by weather conditions will be made by Razorgator. Customers assume all weather risks as there will be no refunds for rainouts or other weather conditions, acts of nature or other events that disrupt play. All events purchased through us should be considered as "rain or shine" final purchases.

Razorgator may modify these terms and conditions at any time, and your use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Submitting an order online or by phone indicates your agreement to these terms and conditions.

Copyright Policy
Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

Ownership
This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of Razorgator Interactive Group and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors and, specifically, certain data relating to schedules is the copyrighted work of Official Airline Guides, Inc. and other information providers. In addition, the trademarks, logos and service marks displayed on this site (collectively, the "Trademarks") are registered and common law Trademarks of Razorgator.com, its affiliates, and various third parties. The use of third party trademarks on this site is not intended to indicate any sponsorship or endorsement by the third party unless such sponsorship or endorsement is expressly stated. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of Razorgator.com, or such other party that may own the

Use of Site
Razorgator.com grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent ticket purchases or any ticket purchases in anticipation of demand. This site and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Razorgator.com, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of Razorgator.com. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of this site. You agree that you will not take any action that imposes a burden or load on our infrastructure that Razorgator.com deems in its sole discretion to be unreasonable or disproportionate to the benefits Razorgator.com obtains from your use of the site. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug or other harmful item, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

Links
This site contains links to other websites that are provided solely as a convenience to you and not as an endorsement by Razorgator.com, its third party providers or distributors of the contents of such other websites. None of Razorgator.com or any third party provider or distributor shall be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
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