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FAQ



When will I receive my Activate Account email?
Can I still go through the listing process even if I have not received my Activate Account email?

How long does it take for my listing to appear on Razorgator?
Can I simultaneously list my tickets on Razorgator and on another site?
How do I remove my listing from Razorgator?
How do I track my listings?
How do I know how much time is left on my listing?
How long do I have to sell the tickets?
What if my tickets are not seated together? Can I list them together?
Will the seat numbers be listed or just the section and row?
What does Dynamic Pricing mean?
Why would I want to sell my tickets in multiples?
What should I include in the Notes section for my tickets?
How do I sell my season tickets?
Why doesn’t my event show up on the Event Search page?

My tickets sold. What do I do next?
Can I still confirm an order even if I can’t send the tickets immediately?
What if I no longer have the tickets and can’t confirm the order?
How long do I have to confirm my order?
How do I know how much time is left to confirm the order?

How long do I have to ship the tickets from the time I confirm the order?
How do I print my pre-paid FedEx label?
Do I have to use the FedEx label you provide?
Do I have to ship the package from a FedEx location?
Can I ship my package from outside the U.S.?

When will I get paid?
How will I get paid?
I haven’t received payment. What do I do?
Does it cost me anything to sell tickets on Razorgator?
Why should I sell tickets on Razorgator?
If the event is canceled, will I still get paid?
What if my tickets are not sold?

Why do you need to authorize my credit card before I sell tickets?
How does Razorgator protect my personal information and credit card?

How do I edit my listing price?
How do I change my email address?
How do I change my shipping address?
How can I sign up for the Razorgator Newsletter and email offers?
How can I opt out of receiving your promotional emails?


About Buying
Ticket Inventory, Pricing, Seat Descriptions, and 100% Guarantee

Where do Razorgator’s tickets come from?
Our registered sellers range from season ticket holders who are unable to attend all the games to average consumers who’ve purchased tickets to an event they can no longer attend.

How are tickets priced?
Our registered sellers determine the price of the tickets based on market demand. For example, Red Sox-Yankees game tickets are typically in high demand and in short supply. As a result, the tickets will sell at the "market demand price," which in this case, will be higher than the price printed (i.e. the face value) on the ticket.

What is a “market demand” price?
"Market demand price" is the price that consumers are willing to pay for a ticket to a specific event regardless of face value (the price printed on the ticket). Market demand is based on the simple rules of supply and demand. The more demand and the less the supply, the higher the price of the ticket. The lower the demand and the higher the supply, the lower the price of a ticket.

When would a ticket sell below the price printed on the ticket?
A ticket would sell below face value if there are more tickets for an event than there is demand for the event. For example, tickets to many preseason NFL games in August are in very low demand, so in order for ticketholders (who cannot attend the game) to recoup some of the costs they have incurred, they are typically willing to sell the tickets for less than the price they paid and/or the price printed on the ticket.

Why are some people willing to spend so much money on a ticket?
Obviously, the emotional benefits of attending an in-demand event are entirely subjective and can’t be expressed in purely objective terms—and this inexplicable value drives market demand for tickets. After all, what value can be placed on unforgettable experiences like watching your favorite band from the front row or witnessing record-breaking plays at the World Series or Super Bowl? Consumers understand that there is a deeper intrinsic value to event tickets, and their willingness to pay high sums for tickets reflects that value.

What is the connection fee?
The connection fee covers the costs of providing you with the widest selection of tickets in the industry from the widest variety of ticket sources worldwide within an entirely consumer protected and secure environment. This fee also covers costs associated with the services required to obtain the tickets from sellers. In addition, once our customers receive an "Order Confirmation" email, Razorgator backs all tickets purchased with a 100% Guarantee, which ensures the authenticity of every ticket sold and guarantees that customers will receive the tickets they requested in time for the event.

What is the 100% Gator Guarantee?
Razorgator is an advocate for our clients and offers a 100% guarantee for our connection services. Once our customers receive an "Order Confirmation" email, Razorgator backs all tickets purchased with a 100% Guarantee, which ensures the authenticity of every ticket sold and guarantees customers will receive the tickets they requested in time for the event. If for any reason the customer does not receive the ticket(s) as identified in the Order Confirmation email, Razorgator will immediately substitute a comparable or better ticket for the same market demand price, or refund the client's money.

See Terms of Use: Ticket Prices and Seat Descriptions

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Placing Orders

What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and bank check cards bearing the VISA or MasterCard logo. Cash payment can be made in person.

What is the Razorgator Upgrade Option?
If the tickets you ordered are no longer available, the Razorgator Upgrade Option will:
  • Make every attempt to locate similar or better seats at no additional cost to the customer within the price range of your original purchase and current market value for suitable replacements at the sole discretion of Razorgator. If a replacement ticket is found within these parameters, you will not be notified.
  • Offer you a better seat for more money (we will notify you)
  • Offer you a lesser seat for less money (we will notify you)
  • If alternate tickets are not available, your order may be subject to cancelation.
I placed an order for tickets. What happens next?
You will receive a series of emails related to your order:
  1. An Order Request email acknowledging receipt of your request to place an order for the tickets you have selected. It does not confirm ticket availability nor the price you will pay. At this time, your credit card will be AUTHORIZED BUT NOT CHARGED
  2. An Order Confirmation email acknowledges that your order has been processed and the prices have been confirmed. At this point, your card WILL BE CHARGED
  3. An Order Shipped email acknowledges that your order has been shipped to you with a FedEx tracking number.
See Terms of Use: Order Types, Forms of Payment and Order Confirmation Process

What’s the difference between an Order Request and an Order Confirmation?
An Order Request is simply the request you place for tickets you’ve found listed on our site. When you receive your Order Request email, we are acknowledging receipt of your request, but are still verifying that these specific tickets are still available. An Order Confirmation email means that the tickets are available and that your credit card has been charged the price you initially agreed to pay during your request.

I placed an order for digital tickets. What happens next?
You will receive two emails related to your order:
  1. 1. An Order Request email acknowledging receipt of your request to place an order for the tickets you have selected. It does not confirm ticket availability nor the price you will pay. At this time, your credit card will be AUTHORIZED BUT NOT CHARGED
  2. 2. A Digital Download email acknowledges that your order has been processed and confirmed. At this time your card HAS BEEN CHARGED and the email includes a link allowing you to view, download, and print your ticket(s).
PLEASE NOTE: You must print and bring all your tickets to the event (one barcoded ticket per person) in order for your entire party to enter.

See Terms of Use: Digital Delivery and Alternate Delivery

Can I cancel for any reason after I place an order?
No, cancelations are not permitted after an order has been placed. According to our policy, orders are considered final once a client hits the "buy" button when placing his or her order. At that point, there are no cancelations or exchanges allowed unless otherwise noted.

See Terms of Use: Ticket Availability and Refunds, Order Cancelations or Exchanges

When can I expect to receive the tickets I purchased?
Tickets will be delivered as soon as we receive them. In some cases, deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event. Please refer to individual event pages or call for more information. Once an order has been confirmed, a confirmation will be sent via email.

A note about Category Orders: Tickets for some events are not obtainable until closer to the date of the event. "Category Orders" or pre-orders involve tickets that are purchased in advance and are not physically in stock.

Does someone have to be present at my shipping address in order to receive the tickets?
Yes. Unless you have placed an order for digital tickets (see Digital Delivery below) or alternate delivery arrangements have been made regarding your order (see Alternate Delivery below), all orders are shipped via FedEx and will require a signature. We require a signature upon receipt to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to arrange that someone be available to accept the package, or to contact FedEx for redelivery or pickup. If you have not received your tickets within 2-3 days of the event, it is the buyer's responsibility to contact Razorgator.

See Terms of Use: Delivery and Shipping

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Refunds for Rescheduled Events, Cancelations, Lost, or Stolen Tickets

Will I get a refund if my event is rescheduled, rained out, or postponed?
No, you will not receive a refund nor replacement ticket, but, many times, the original ticket will be valid for entry to the rescheduled date. It is the ticketholder’s responsibility to find out the details regarding an event that is officially rescheduled, rained out, or postponed for any reason including unavoidable acts of nature. Announcements regarding the rescheduled date, time, and any other particulars will be communicated via one or all of the following: (a) in local newspapers, (b) on local radio, (c) on our website at Razorgator.com, and/or (d) on team, artist, or box office website. In the event of a rain-out, please retain your ticket.

See Terms of Use: Event Cancelations, Postponed or Rescheduled Events

How can I get a refund if an event is canceled not rescheduled?
If an event is canceled in its entirety and is not rescheduled, tickets must be returned to Razorgator within 10 days of the scheduled event date in order for the ticketholder to obtain a refund. This includes all tickets purchased via telephone, fax, internet or our local office. All refunds will be made in the same manner in which payment was made. The tickets must be sent in a secured fashion (e.g. Federal Express, UPS, Certified Mail, etc.) to the mailing address below, or presented in person to our corporate office (same as mailing address) between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. Please include your name and order number with the return tickets.

Razorgator Corporate Office
Returns Department
4094 Glencoe Ave., Suite A
Marina del Rey, CA 90292
U.S.A.
310-481-3425

What if my tickets are lost or stolen?
Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances. In light of this, we urge you to please safeguard all tickets and handle them as you would handle cash.


About Selling
New Sellers

When will I receive my Activate Account email?
You will receive an email shortly after you register as a new seller on Razorgator. This email will confirm your registration and provide a button allowing you to activate your first and all subsequent ticket listings.

Can I still go through the listing process even if I have not received my Activate Account email?
Yes, you can create the listing by providing all your ticket information, but your listing will not appear on the site until you activate your account by clicking the Activate My Account button provided in the Activate Account email you received after you registered for a seller account. Once you activate your account, your tickets will be listed within 20 minutes.

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Listing Tickets

How long does it take for my listing to appear on Razorgator?
If you are a registered seller and have an active account, your listings will appear within 20 minutes. If you are a new seller, your listing will appear 20 minutes after you activate your account by clicking the Activate My Account button provided in the Activate Account email you received after you registered for a seller account.

Can I simultaneously list my tickets on Razorgator and on another site?
Though you are not prohibited from listing tickets on other sites apart from Razorgator, but we strongly advise against this. If your tickets sell on another site, you will be forced to cancel one of the orders, and cancelations may affect your good standing as a Razorgator seller.

How do I remove my listing from Razorgator?
You can remove your listings at any time, free of charge as long as the tickets have not been sold. To do so:
  1. Sign into My Account at the top of the Razorgator homepage.
  2. Click on My Seller Account.
  3. Under the Current Listings tab, select one or more listings you wish to remove and click Delete
  4. Click Confirm
How do I track my listings?
You can track your listings by logging in to My Account at the top of the Razorgator homepage. Once you log in with your email address and password, click on My Seller Account and look under the Current Listings tab.

How do I know how much time is left on my listing?
Log in to My Account at the top of the Razorgator homepage. Once you log in with your email address and password, click on My Seller Account and look under the Current Listings tab to view a countdown clock with the time remaining on your listing.

How long do I have to sell the tickets?
You have until the Sale End Date at 2 p.m. Pacific Standard Time to sell your tickets. To see how much time is remaining on your Sale End Date, log in to My Account , Click on My Seller Account, and refer to the countdown clock within the Current Listings tab.

What if my tickets are not seated together? Can I list them together?
No, your tickets must be for adjacent seats in order for you to list them together. If you have tickets for multiple locations for the same event date, you must list each separately.

Will the seat numbers be listed or just the section and row?
To protect the identity of the seller, the seat numbers will not be listed. The buyer will only see the section and row. Razorgator asks for seat numbers for our own validation purposes and to make sure the seats are consecutive and adjacent.

What does Dynamic Pricing mean?
When you opt for Dynamic Pricing, you allow Razorgator to gradually decrease the price of the tickets daily before the Sale End Date, thereby increasing the chances of your tickets being sold before the end date. You select a starting price and a minimum sale price, and the rate at which the price decreases will be calculated by the following formula: Starting Price minus Minimum Price divided by the number of days until your Sale End Date. For example, if your Sale End Date is 10 days away and you start your listing at $200 with minimum sale price of $100 per ticket, then Razorgator will reduce the ticket price by $10 each day.

Why would I want to sell my tickets in multiples?
Allowing buyers to purchase smaller quantities may increase the chances of selling your tickets. For example, if you have 4 tickets, you can sell them in sets of 2. The buyer will have the option of buying 2 or 4 tickets. If the buyer purchases 2 tickets, the other 2 will remain on sale.

What should I include in the Notes section for my tickets?
The notes section is an opportunity for you to provide the buyer with details about the tickets—whether these details are positive or potentially negative. For example, you can state whether the seats are wheelchair accessible or if they include amenities such as parking passes, VIP passes, or special venue access. You must also note if the seats have an obstructed or limited view. You might also want to give more details about the location of the seats. For example, for a baseball game, you could include “1st baseline” or “behind dugout.” Providing notes may increase the chances of selling your tickets. We advise against including a ship date, the seat numbers, or any unnecessary or questionable editorial notes (e.g. “nosebleeds” or “great view”) as you will be held accountable for these notes should there be a dispute.

How do I sell my season tickets?
To sell all or a portion of your season tickets on Razorgator, do the following:
  1. Enter the event name on the Search for Events page.
  2. Select the earliest date of your event.
  3. On the bottom of the Ticket Pricing page, check the box that asks you if you have additional dates for your event.
  4. You will be given a list of additional dates. If you want to sell every season ticket, select the “All” box.
  5. In a later step, you can select the Type of Sale, Listing Price, and Sale End Date for each date.
Why doesn’t my event show up on the Event Search page?
Events might not appear in the listing for one or more of the following reasons:
  1. It is too close to the event date and the buyer would not receive the tickets in time.
  2. Some events might be too far in the future.
  3. We might not be selling tickets for your event.
  4. We might not be accepting any more tickets for your event.
The event will only appear if the event date is at least three business days after the current date. If you still have further questions, contact a Razorgator customer service representative at 1-800-542-4466 or email us at Sellers@Razorgator.com.

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Confirming Orders

My tickets sold. What do I do next?
After your tickets are sold, please do the following:
  1. Click the “Begin Confirmation” button in the email sent from Razorgator informing you that your tickets have been sold. This button will take you to your Seller Account sign in page. You can also sign in from the Razorgator homepage and click View Seller Account.
  2. Sign in to your account.
  3. Click the Pending Confirmation tab and find the tickets you wish to confirm.
  4. Click Confirm to confirm the buyer’s order. If you wish to cancel the order, click Cannot Confirm.
IMPORTANT: Please confirm the order immediately. If the order remains unconfirmed for more than 24 hours, we may cancel the order and find alternate tickets for the buyer. Once you confirm the order, our system will automatically direct you to the Pending Shipment page where you can print your FedEx shipping label. You can also view and print the Purchase Order (PO) details for your own records.

Can I still confirm an order even if I can’t send the tickets immediately?
If your tickets have sold, but you do not have them in your possession yet, you can still confirm the order only if you are absolutely sure you will receive the tickets and the buyer will have them before the event date. You must also change the expected ship date on the Pending Shipment page in My Seller Account.

What if I no longer have the tickets and can’t confirm the order?
If you no longer have the tickets and need to cancel an order, log in to My Account and click on the My Seller Account link. Under the Pending Confirmation tab, find the listing and click “Cannot Confirm.”

How long do I have to confirm my order?
We advise you to confirm an order as soon as possible. You have 24 hours to confirm your order once the tickets have been sold. If the order remains unconfirmed for more than 24 hours, we may cancel the order and find alternate tickets for the buyer.

If you have not confirmed within 24 hours, please contact us at 1-800-542-4466 with the order number, as it is still might be possible to sell your tickets. You can still confirm an order even if you do not yet have the tickets in your possession. However, you can only confirm if you are absolutely certain that you will be able to receive and ship the tickets to the buyer in time for the event. You must also change the expected ship date on the Pending Shipment page after you confirm the order. Please contact us at 1-800-542-4466 for detailed instructions.

How do I know how much time is left to confirm the order?
To find out how much time is left to confirm, do the following:
  1. Log in to My Account at the top of the Razorgator homepage.
  2. Click on My Seller Account.
  3. Under the Pending Confirmation tab, you will see a countdown clock with the time remaining to confirm your order.
Please confirm your order immediately. If you do not have the tickets in your possession yet, but are absolutely certain that you will be able to receive and ship them to the buyer in time for the event, you can still confirm the order. You must also revise the expected ship date on the Pending Shipment page. IMPORTANT: If you do not confirm the order within 24 hours, Razorgator will cancel your order and find alternate tickets for the buyer.

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Shipping Tickets

How long do I have to ship the tickets from the time I confirm the order?
We advise you to ship the tickets immediately and no later than 24 hours. The sooner the buyer receives the tickets, the sooner you get paid. Razorgator will process your payment seven business days after the buyer receives the tickets. If your tickets have sold, but you do not have them in your possession yet, you can still confirm the order only if you are absolutely sure you will receive the tickets and the buyer will have them before the event date. You must also change the expected ship date on the Pending Shipment page in My Seller Account.

How do I print my pre-paid FedEx label?
Once you confirm the order, our system will automatically generate a FedEx shipping label for you to print. To view and print this label, please do the following:
  1. Sign into My Account at the top of the Razorgator homepage.
  2. Click on My Seller Account.
  3. Select the Pending Shipment tab and Click “Print Airbill” to open a window containing your FedEx shipping label. Select File > Print from your web browser menu. You may also print the order PO for your own records.
CANADIAN VENDORS: If you are shipping your package from Canada, you must contact us directly in order to receive ashipping label. You can contact us via phone 1-800-542-4466 or email: Sellers@Razorgator.com.

Do I have to use the FedEx label you provide?
Yes, you MUST use the pre-paid FedEx label provided in the Pending Shipment tab in your Seller Account page. Using the prepaid FedEx label is free for you, and it allows you, Razorgator, and the buyer to track the package. If you need to change your return address, log in to My Account at the top of the Razorgator homepage. If you do not to use the FedEx label, your payment may be delayed.

PLEASE NOTE: If you are shipping your package from Canada, you must contact us directly for the shipping label. You can contact us via phone 1-800-542-4466 or email: Sellers@Razorgator.com.

Do I have to ship the package from a FedEx location?
You MUST ship your package from a FedEx location when using the FedEx label we provide. The U.S. Mail will not ship the package for you. To find the nearest FedEx drop box or Kinko’s FedEx locations, visit www.fedex.com or call 1-800-GoFedEx.

Can I ship my package from outside the U.S.? We only allow sellers to ship their package from the U.S. and Canada. If you are shipping your package from Canada, you must contact us directly for a Canadian shipping label via phone 1-800-542-4466 or email: Sellers@Razorgator.com.

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Payment

When will I get paid?
Razorgator will process your payment ten business days after the buyer receives the tickets. This gives Razorgator enough time to verify that the tickets are authentic and that they arrived at the buyer’s shipping address in time for the event.

How will I get paid?
Check - Razorgator will mail your check via standard U.S. Mail. Please allow an additional 7-10 days for delivery.

I haven’t received payment. What do I do?
If you have waited 7 days after the buyer received the tickets plus an additional 7 – 10 business days for payment delivery (17 business days in total) and you have still not received your payment, please contact a Razorgator customer service representative at 1-800-542-4466 and we will track your payment.

Does it cost me anything to sell tickets on Razorgator?
Listing your tickets on Razorgator is free. We will only deduct a 15% commission fee from your total earnings if your tickets are sold. For example, if you sell two tickets for $50 each for a total of $100, Razorgator’s commission will be $15 and you will receive a payment of $85. Please keep this in mind when choosing your ticket price. The 15% commission fee helps Razorgator maintain a convenient, secure, and reliable marketplace for fans to buy and sell tickets.

Why should I sell tickets on Razorgator?
When you list your tickets on Razorgator, you can be confident knowing you are offered exceptional seller benefits including:
  • No communication with the buyer—Razorgator will do this for you
  • No fee for listing your tickets.
  • Prompt and secure payment.
  • Personal information is always protected and confidential.
  • No penalty for removing your tickets.
  • Worldwide exposure on Fox Sports, and thousands of other U.S. and international websites.
  • Access to professional and reliable customer service.
  • Ability to select your own listing price and modify at any time, free of charge.


If the event is canceled, will I still get paid?
If the tickets have not yet shipped, you will not receive payment. In this case, you’ll need to contact your ticket source (e.g. venue, company, box office) directly in order to be reimbursed. If you have already shipped tickets to the buyer, you will receive payment from Razorgator.

What if my tickets are not sold?
listing will be removed on the Sale End Date at 2 p.m. Pacific Standard Time. You will have the option of re-listing your tickets if the event date is more than three business days away.

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Private Information

Why do you need to authorize my credit card before I sell tickets?
Razorgator requires all sellers to provide a credit card so we can validate your name and address. Your credit card will only be charged if you confirm an order, yet fail to deliver the tickets. These charges may also include, but are not limited to, the cost of replacement tickets, monetary changes of the payment amount, reprinting fees, additional FedEx or shipping fees, and/or store credit.

Providing a valid credit card also deters dishonest sellers from participating in our marketplace. Razorgator’s priority is to provide a safe and reliable site for buyers and sellers to exchange tickets. As part of our 100% Seller Protection Guarantee, Razorgator will always keep your personal information secure and confidential.

How does Razorgator protect my personal information and credit card?
We use secure technology that encrypts your personal contact and credit card information, keeping it safe. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Once your encrypted information is received by our secure server, it is translated back into its original form and stored in our off-line database. Once your credit card information is received, we will not transmit it over the Internet again.

See Privacy Policy & Security: Personal Information Gathered by Razorgator.

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Edit Listings

How do I edit my listing price?
You may edit the Type of Sale, Listing Price, Minimum Sale Price and Sale End Date at any time, free of charge. To do so:
  1. Sign in to My Account on the top of the Razorgator homepage using your email address and password.
  2. Click on My Seller Account
  3. Click on the Current Listings tab.
  4. Make your changes.
  5. Click Save All.
How do I change my email address?
You may change your email address and other account information at any time. To do so:
  1. Click My Account at the top of the Razorgator homepage.
  2. Sign in using your current email address and password.
  3. Click on Edit My Profile.
  4. Enter your current information and click Save.
How do I change my shipping address?
You may change your shipping address and other account information at any time. To do so:
  1. Click My Account at the top of the Razorgator homepage.
  2. Sign in using your current email address and password.
  3. Click on Edit My Profile.
  4. Enter your current information and click Save.
How can I sign up for the Razorgator Newsletter and email offers?
When you sign up for an account, you will automatically be registered for the Razorgator newsletter. There is also a sign up location on the Razorgator homepage. This newsletter will alert you of ticket updates, exclusive event packages and subscriber-only discounts. If you want to stop receiving the Razorgator Newsletter, click “Unsubscribe” at the bottom of the newsletter email.

How can I opt out of receiving your promotional emails?
At any time, you can unsubscribe from our newsletters or similar services through your "My Account" page.

As a customer or promotion/sweepstakes entrant, you will occasionally receive email updates from us about ticket sales in your area, special offers, new Razorgator services, and other noteworthy items. We hope you’ll find these updates interesting and informative. Of course, if you prefer not receive them, please click on the "Unsubscribe" link at the bottom of the email or send a letter to:

ATTN: Marketing Department
Razorgator, Inc.
4094 Glencoe Ave. Suite A
Marina del Rey, CA 90292

Razorgator reserves the right to limit membership to those who will accept e-mails. Clients will be notified via e-mail prior to any actions taken.

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