Razorgator Tickets Help - FAQ | Hard-To-Get Live Event Tickets
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About Buying
Ticket Inventory, Pricing, Seat Descriptions, and 100% Guarantee

Where do Razorgator’s tickets come from?
Our registered sellers range from season ticket holders who are unable to attend all the games to average consumers who’ve purchased tickets to an event they can no longer attend.

How are tickets priced?
Our registered sellers determine the price of the tickets based on market demand. For example, Red Sox-Yankees game tickets are typically in high demand and in short supply. As a result, the tickets will sell at the "market demand price," which in this case, will be higher than the price printed (i.e. the face value) on the ticket.

What is a “market demand” price?
"Market demand price" is the price that consumers are willing to pay for a ticket to a specific event regardless of face value (the price printed on the ticket). Market demand is based on the simple rules of supply and demand. The more demand and the less the supply, the higher the price of the ticket. The lower the demand and the higher the supply, the lower the price of a ticket.

When would a ticket sell below the price printed on the ticket?
A ticket would sell below face value if there are more tickets for an event than there is demand for the event. For example, tickets to many preseason NFL games in August are in very low demand, so in order for ticketholders (who cannot attend the game) to recoup some of the costs they have incurred, they are typically willing to sell the tickets for less than the price they paid and/or the price printed on the ticket.

Why are some people willing to spend so much money on a ticket?
Obviously, the emotional benefits of attending an in-demand event are entirely subjective and can’t be expressed in purely objective terms—and this inexplicable value drives market demand for tickets. After all, what value can be placed on unforgettable experiences like watching your favorite band from the front row or witnessing record-breaking plays at the World Series or Super Bowl? Consumers understand that there is a deeper intrinsic value to event tickets, and their willingness to pay high sums for tickets reflects that value.

What is the connection fee?
The connection fee covers the costs of providing you with the widest selection of tickets in the industry from the widest variety of ticket sources worldwide within an entirely consumer protected and secure environment. This fee also covers costs associated with the services required to obtain the tickets from sellers. In addition, once our customers receive an "Order Confirmation" email, Razorgator backs all tickets purchased with a 100% Guarantee, which ensures the authenticity of every ticket sold and guarantees that customers will receive the tickets they requested in time for the event.

What is the 100% Gator Guarantee?
Razorgator is an advocate for our clients and offers a 100% guarantee for our connection services. Once our customers receive an "Order Confirmation" email, Razorgator backs all tickets purchased with a 100% Guarantee, which ensures the authenticity of every ticket sold and guarantees customers will receive the tickets they requested in time for the event. If for any reason the customer does not receive the ticket(s) as identified in the Order Confirmation email, Razorgator will immediately substitute a comparable or better ticket for the same market demand price, or refund the client's money.

See Terms of Use: Ticket Prices and Seat Descriptions

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Placing Orders

What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and bank check cards bearing the VISA or MasterCard logo. Cash payment can be made in person.

What is the Razorgator Upgrade Option?
If the tickets you ordered are no longer available, the Razorgator Upgrade Option will:
  • Make every attempt to locate similar or better seats at no additional cost to the customer within the price range of your original purchase and current market value for suitable replacements at the sole discretion of Razorgator. If a replacement ticket is found within these parameters, you will not be notified.
  • Offer you a better seat for more money (we will notify you)
  • Offer you a lesser seat for less money (we will notify you)
  • If alternate tickets are not available, your order may be subject to cancelation.
I placed an order for tickets. What happens next?
You will receive a series of emails related to your order:
  1. An Order Request email acknowledging receipt of your request to place an order for the tickets you have selected. It does not confirm ticket availability nor the price you will pay. At this time, your credit card will be AUTHORIZED BUT NOT CHARGED
  2. An Order Confirmation email acknowledges that your order has been processed and the prices have been confirmed. At this point, your card WILL BE CHARGED
  3. An Order Shipped email acknowledges that your order has been shipped to you with a FedEx tracking number.
See Terms of Use: Order Types, Forms of Payment and Order Confirmation Process

What’s the difference between an Order Request and an Order Confirmation?
An Order Request is simply the request you place for tickets you’ve found listed on our site. When you receive your Order Request email, we are acknowledging receipt of your request, but are still verifying that these specific tickets are still available. An Order Confirmation email means that the tickets are available and that your credit card has been charged the price you initially agreed to pay during your request.

I placed an order for digital tickets. What happens next?
You will receive two emails related to your order:
  1. 1. An Order Request email acknowledging receipt of your request to place an order for the tickets you have selected. It does not confirm ticket availability nor the price you will pay. At this time, your credit card will be AUTHORIZED BUT NOT CHARGED
  2. 2. A Digital Download email acknowledges that your order has been processed and confirmed. At this time your card HAS BEEN CHARGED and the email includes a link allowing you to view, download, and print your ticket(s).
PLEASE NOTE: You must print and bring all your tickets to the event (one barcoded ticket per person) in order for your entire party to enter.

See Terms of Use: Digital Delivery and Alternate Delivery

Can I cancel for any reason after I place an order?
No, cancelations are not permitted after an order has been placed. According to our policy, orders are considered final once a client hits the "buy" button when placing his or her order. At that point, there are no cancelations or exchanges allowed unless otherwise noted.

See Terms of Use: Ticket Availability and Refunds, Order Cancelations or Exchanges

When can I expect to receive the tickets I purchased?
Tickets will be delivered as soon as we receive them. In some cases, deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event. Please refer to individual event pages or call for more information. Once an order has been confirmed, a confirmation will be sent via email.

A note about Category Orders: Tickets for some events are not obtainable until closer to the date of the event. "Category Orders" or pre-orders involve tickets that are purchased in advance and are not physically in stock.

Does someone have to be present at my shipping address in order to receive the tickets?
Yes. Unless you have placed an order for digital tickets (see Digital Delivery below) or alternate delivery arrangements have been made regarding your order (see Alternate Delivery below), all orders are shipped via FedEx and will require a signature. We require a signature upon receipt to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to arrange that someone be available to accept the package, or to contact FedEx for redelivery or pickup. If you have not received your tickets within 2-3 days of the event, it is the buyer's responsibility to contact Razorgator.

See Terms of Use: Delivery and Shipping

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Refunds for Rescheduled Events, Cancelations, Lost, or Stolen Tickets

Will I get a refund if my event is rescheduled, rained out, or postponed?
No, you will not receive a refund nor replacement ticket, but, many times, the original ticket will be valid for entry to the rescheduled date. It is the ticketholder’s responsibility to find out the details regarding an event that is officially rescheduled, rained out, or postponed for any reason including unavoidable acts of nature. Announcements regarding the rescheduled date, time, and any other particulars will be communicated via one or all of the following: (a) in local newspapers, (b) on local radio, (c) on our website at Razorgator.com, and/or (d) on team, artist, or box office website. In the event of a rain-out, please retain your ticket.

See Terms of Use: Event Cancelations, Postponed or Rescheduled Events

How can I get a refund if an event is canceled not rescheduled?
If an event is canceled in its entirety and is not rescheduled, tickets must be returned to Razorgator within 10 days of the scheduled event date in order for the ticketholder to obtain a refund. This includes all tickets purchased via telephone, fax, internet or our local office. All refunds will be made in the same manner in which payment was made. The tickets must be sent in a secured fashion (e.g. Federal Express, UPS, Certified Mail, etc.) to the mailing address below, or presented in person to our corporate office (same as mailing address) between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. Please include your name and order number with the return tickets.

Razorgator Corporate Office
Returns Department
4094 Glencoe Ave., Suite A
Marina del Rey, CA 90292
U.S.A.
310-481-3425

What if my tickets are lost or stolen?
Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances. In light of this, we urge you to please safeguard all tickets and handle them as you would handle cash.


Promotional Emails
How can I sign up for the Razorgator Newsletter and email offers?
When you sign up for an account, you will automatically be registered for the Razorgator newsletter. There is also a sign up location on the Razorgator homepage. This newsletter will alert you of ticket updates, exclusive event packages and subscriber-only discounts. If you want to stop receiving the Razorgator Newsletter, click “Unsubscribe” at the bottom of the newsletter email.

How can I opt out of receiving your promotional emails?
At any time, you can unsubscribe from our newsletters or similar services through your "My Account" page.

As a customer or promotion/sweepstakes entrant, you will occasionally receive email updates from us about ticket sales in your area, special offers, new Razorgator services, and other noteworthy items. We hope you’ll find these updates interesting and informative. Of course, if you prefer not receive them, please click on the "Unsubscribe" link at the bottom of the email or send a letter to:

ATTN: Marketing Department
Razorgator, Inc.
4094 Glencoe Ave. Suite A
Marina del Rey, CA 90292

Razorgator reserves the right to limit membership to those who will accept e-mails. Clients will be notified via e-mail prior to any actions taken.

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