Razorgator - Tickets

Sell FAQs

New Sellers
When will I receive my Activate Account email?
If you are a new seller on RazorGator, you will receive an email shortly after you register. This email will confirm your registration and allow you to activate your ticket listing.
Can I still go through the listing process even if I have not received my Activate Account email?
You can still provide all your ticket information, but your tickets will not be listed until you activate your account using the link in the “Account Activation Email.” Once you activate your account, your tickets will be listed within 20 minutes.
Listing Tickets
How long does it take for my listing to appear on RazorGator?
If you are a registered seller and have an active account, your listings will appear within 20 minutes. If you are a new seller, your listing will appear 20 minutes after you activate your account.
Can I simultaneously list my tickets on RazorGator and on another site?
We advise that you only list your tickets on RazorGator. If your tickets sell at the same time, you will be forced to cancel one of the orders. A cancellation could affect your Seller Rating.
How do I remove my listing from RazorGator?
You can remove your listings at anytime, free of charge as long as the tickets have not been sold.
  • Log in to My Account at the top of the RazorGator homepage.
  • Click on My Seller Account.
  • Under the Current Listings tab, Select one or more listings you wish to remove and click on Delete
  • Click Confirm.
How do I track my listings?
You can track your listings by logging in to My Account at the top of the RazorGator homepage. Once you log in with your email address and password, click on My Seller Account and look under the Current Listings tab.
How do I know how much time is left on my listing?
Log in to My Account at the top of the RazorGator homepage. Once you log in with your email address and password, click on My Seller Account and look under the Current Listings tab. There will a countdown clock with the time remaining on your listing.
How long do I have to sell the tickets?
You have until the Sale End Date at 2 p.m. Pacific Standard Time to sell your tickets. To see how much time is remaining on your Sale End Date, log in to My Account, Click on My Seller Account, and view the countdown clock within the Current Listings tab.
What if my tickets are not together? Can I still sell them?
Your tickets must be seated together. If you have tickets for multiple locations for the same event date, you must sell each location separately.
Will the seat numbers be listed or just the section and row?
To protect the identity of the seller, the seat numbers will not be listed. The buyer will only see the section and row. RazorGator asks for seat numbers so we know the exact location and to make sure the seats are together.
What does Dynamic Pricing mean?
Dynamic Pricing may increase the chances of selling your tickets. RazorGator will gradually decrease the price of the tickets each day as the Sale End Dates approaches. You will select a starting and minimum sale price. The minimum price sets a limit on how much RazorGator can decrease your ticket price. The formula for determining the daily price decrease is: Starting Price minus Minimum Price divided by the number of days until your Sale End Date. For example, if your Sale End Date is 10 days away and you start your listing at $200 with minimum sale price of $100 per ticket, then RazorGator will reduce the ticket price by $10 each day.
Why would I want to sell my tickets in multiples?
Allowing buyers to purchase smaller quantities may increase the chances of selling your tickets. For example, if you have 4 tickets, you can sell them in sets of 2. The buyer will have the option of buying 2 or 4 tickets. If the buyer purchases 2 tickets, the other 2 will remain on sale.
What should I include in the Notes section for my tickets?
Notes give the buyer more details about the tickets. You must note if the seats have an obstructed view, limited view, or are wheel-chair accessible. Any amenities you are including must be noted (e.g. parking passes, VIP passes, or any special venue access). You might also want to give more details about the location of the seats. For a baseball game, you could include “1st baseline” or “behind dugout.” Providing notes may increase the chances of selling your tickets. Do not include a ship date, the seat numbers or any editorial notes (e.g. “nosebleeds” or “great view”). You will be held accountable for your notes.
How do I sell my season tickets?
You can sell all or a portion of your season tickets on RazorGator.
  • Enter the event name on the Search for Events page.
  • Select the earliest date of your event.
  • On the bottom of the Ticket Pricing page, check the box that asks you if you have additional dates for your event.
  • You will be given a list of additional dates. If you want to sell every season ticket, select the “All” box.
  • In a later step, you can select the Type of Sale, Listing Price and Sale End Date for each date.
What if my event does now show up on the Event Search page?
Some events might not appear in the listing:
  • It is too close to the event date and the buyer would not receive the tickets in time.
  • Some events might be too far in the future.
  • We might not be selling tickets for your event.
  • We might not be accepting any more tickets for your event.
The event will only appear if the event date is at least three business days after the current date. If you still have further questions, contact a RazorGator customer service representative at 1-800-542-4466 or email us at Sellers@razorgator.com.
Confirming Orders
I sold my tickets, what happens next?
After your tickets are sold, you will receive an email from RazorGator asking you to confirm the order.
  • Click the “Confirm Your Order” button in the email.
  • Log in to your account.
  • Under the Pending Confirmation tab, select “Confirm.”
  • If you no longer have the tickets, still click “Confirm” in the email. You can cancel the order under the Pending Confirmation tab.
Important: Please confirm the order immediately. If the order remains unconfirmed for more than 24 hours, we may cancel the order and find alternate tickets for the buyer.
Once you confirm the order, our system will automatically direct you to the Pending Shipment page where you can print your FedEx shipping label. You can also print the order PO for your own records.
Can I still confirm an order even if I cannot send the tickets immediately?
If your tickets have sold, but you do not have them in your possession yet, you can still confirm the order only if you are absolutely sure you will receive the tickets and the buyer will have them before the event date. You must also change the expected ship date on the Pending Shipment page in My Seller Account.
What happens if I cannot confirm my order?
If you no longer have the tickets and need to cancel an order, log in to My Account and click on My Seller Account. Under the Pending Confirmation tab, click “Cannot Confirm.”
Please note: canceling an order could affect your Seller Rating. If you cancel more than three orders, RazorGator might deactivate your selling account.
How long do I have to confirm my order?
We advise you to confirm an order as soon as possible. You have 24 hours to confirm your order once the tickets have been sold. If the order remains unconfirmed for more than 24 hours, we may cancel the order and find alternate tickets for the buyer. Not confirming an order can also affect your Seller Rating on RazorGator.
If you have not confirmed within 24 hours, please contact us at 1-800-542-4466 with the order number. It is possible we are still interested in purchasing the tickets.
You can still confirm an order even if you do not have the tickets in your possession. However, you can only confirm if you are absolutely sure you will receive the tickets and the buyer will have them before the event date. You must also change the expected ship date on the Pending Shipment page after you confirm the order.
How do I know how much time is left to confirm the order?
Log in to My Account at the top of the RazorGator homepage.
  • Click on My Seller Account.
  • Under the Pending Confirmation tab, you will see a countdown clock with the time remaining to confirm your order.
Please confirm your order immediately. If you do not have the tickets in your possession, but are absolutely sure you will receive them and ship them to the buyer in time for the event, you can still confirm the order. You must also revise the expected ship date on the Pending Shipment page.
Important: If you do not confirm the order within 24 hours, RazorGator will cancel your order and find alternate tickets for the buyer.
Shipping Tickets
How long do I have to ship the tickets from the time I confirm the order?
We advise you to ship the tickets immediately. The sooner the buyer receives the tickets, the sooner you get paid. RazorGator will process your payment seven business days after the buyer receives the tickets. If you do not have the tickets in your possession, but are absolutely sure you will receive the tickets and be able to ship them in time for the event, you can still confirm the order. You must also change the expected ship date on the Pending Shipment page in My Seller Account.
How do I receive the FedEx label?
Once you confirm the order, our system will automatically direct you to the Pending Shipment page where you can print your FedEx shipping label. You can also print the order PO for your own records.
Canadian Vendors only: if you are shipping your package from Canada, you must contact us directly for the shipping label. You can reach us at 1-800-542-4466 or via email Sellers@razorgator.com.
Do I have to use the FedEx label you provide?
You must use the FedEx label provided on the Pending Shipment page. The buyer pays for the shipping so it is free to ship your tickets using our FedEx label. Using the label also allows RazorGator and the buyer to track the package. If you need to change your return address, log in to My Account at the top of the RazorGator homepage. If you do not use the FedEx label, your payment may be delayed.
Please note, if you are shipping your package from Canada, you must contact us directly for the shipping label. You can reach us at 1-800-542-4466 or via email Sellers@razorgator.com.
Do I have to ship the package from a FedEx location?
You must ship your package from a FedEx location. The U.S. Mail will not ship the package for you. To find the nearest FedEx Kinko’s or FedEx drop box, visit www.fedex.com or call 1-800-GoFedEx.
Can I ship my package from outside the U.S.?
We only allow sellers to ship their package from the U.S. and Canada. If you are shipping your package from Canada, you must contact us directly for the shipping label. You can reach us at 1-800-542-4466 or via email Sellers@razorgator.com.
Can I email my electronic tickets rather than use FedEx?
For some electronic tickets, you may be able to email rather than ship via FedEx. Your electronic tickets must be in PDF format and have not been previously scanned or copied
  • Once your tickets have sold, we will contact you if you have been selected to participate in our electronic ticket program. If we do, you will email the tickets to Sellers@razorgator.com.
  • Only email one set of tickets per event.
  • We will send you an email confirming we have received the tickets
If you have any questions, please call us at 1-800-542-4466.
Payment
When will I get paid?
RazorGator will process your payment seven business days after the buyer receives the tickets. This gives RazorGator and the buyer enough time to verify that the tickets are authentic and arrived on time for the event. You have two payment options: PayPal or check.
  • PayPal: payment will be sent to your PayPal account. It may take a few more days to collect your money from PayPal. Your RazorGator and PayPal email addresses must match in order to receive payment. If you do not have a PayPal account, go to www.paypal.com to sign up. You must create your PayPal account using the same email address you are using for your Razorgator Account.
  • Check: RazorGator will mail your check via standard U.S. Mail. Please allow an additional 7-10 days for delivery.
What if I don’t receive my payment?
If you do not receive your payment, contact a RazorGator customer service representative at 1-800-542-4466 and we will track your payment. Keep in mind that we process the payment seven business days after the buyer receives the tickets. It takes an additional 7-10 days for delivery of the check via standard U.S. Mail.
Does RazorGator charge a commission when tickets are sold?
Listing your tickets on RazorGator is free. We do charge a 15% commission fee when your tickets are sold. This commission will be deducted from your total payment. For example, if you sell two tickets for $50 each for a total of $100, RazorGator’s commission will be $15 and you will receive a payment of $85. Please keep this in mind when choosing your ticket price. The 15% commission fee helps RazorGator maintain a secure and reliable marketplace for fans to buy and sell tickets.
When you list your tickets on RazorGator, you can be confident knowing you are offered exceptional seller benefits:
  • No contact with the buyer—RazorGator will do all the work for you.
  • No fee for listing your tickets.
  • Prompt and secure payment.
  • Personal information is always protected and confidential.
  • No penalty for removing your tickets.
  • Worldwide exposure on Fox Sports, and thousands of other U.S. and international websites.
  • Access to professional and reliable customer service.
  • Ability to select your own listing price and modify at any time, free of charge.
If the event is cancelled, will I still get paid?
If the tickets have not been shipped, you will not receive payment. You will need to contact your ticket source (e.g. venue, company, box office) directly to be reimbursed. If the tickets have been shipped, you will receive your payment from RazorGator.
What if my tickets are not sold?
Your listing will be removed on the Sale End Date at 2 p.m. Pacific Standard Time. You will have the option of re-listing your tickets if the event date is more than three business days away.
Private Information
Why do you authorize my credit card?
RazorGator requires all sellers to provide a credit card so we can validate your name and address. Your credit card will only be charged if you confirm an order, yet fail to deliver the tickets. These charges can include, but is not limited to, the cost of replacement tickets, monetary changes of the payment amount, reprinting fees, additional FedEx or shipping fees, and/or store credit.
Providing a valid credit card also deters dishonest sellers from participating in our marketplace. RazorGator’s priority is to provide a safe and reliable site for buyers and sellers to exchange tickets. As part of our 100% Seller Protection Guarantee, RazorGator will always keep your personal information secure and confidential. We accept all major credit cards, including Visa, MasterCard, Discover and American Express.
How does RazorGator protect my personal information and credit card?
Your personal and credit card information is never revealed or released. RazorGator uses the most secure technology to keep your information safe. Our server software encrypts your contact and credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Once your encrypted information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information will never be transmitted over the Internet again.
Edit Listings
How do I edit my listing price?
You can edit the Type of Sale, Listing Price, Minimum Sale Price and Sale End Date at any time, free of charge. To make these changes:
  • Log in to My Account on the top of the RazorGator homepage using your email address and password
  • Click on My Seller Account.
  • Click on the Current Listing tab.
  • Make your price changes.
  • Click Save All.
How do I change my email address?
You can change your email address and other account information at anytime. To change your email address:
  • Click My Account at the top of the RazorGator homepage.
  • You will be prompted to log in with your current email address and password.
  • Click on Edit My Profile.
  • Make your changes and click Save.
How do I change my shipping address?
You can change your shipping address and other account information at anytime. To change your information:
  • Click My Account at the top of the RazorGator homepage.
  • You will be prompted to log in with your email address and password.
  • Click on Edit My Profile.
  • Make your changes and click Save.
Where can I find the Terms and Conditions?
You can access RazorGator’s Seller Terms and Conditions at http://www.razorgator.com/tickets/pages/about-us/termsofuse/
How can I sign up for the RazorGator Newsletter?
When you sign up for an account, you will automatically be registered for the RazorGator newsletter. There is also a sign up location on the RazorGator homepage. This newsletter will alert you of ticket updates, exclusive event packages and subscriber-only discounts. If you do not want to receive the RazorGator Newsletter, click “Unsubscribe” at the bottom of the newsletter email.
© 2000-2010 Razorgator, All Rights Reserved, Razorgator.com and logo are trademarks of Razorgator.
Use of this website constitutes acceptanceof the Razorgator Use Agreement and Privacy Policy.